Friday, July 13, 2018

Indian Uber May Not Be Quite Ready for Prime Time

As a bit of light relief from politics and world affairs, here is a traveller’s tale I posted on Facebook last year. It’s the sort of thing that makes for a great story in retrospect but is just a bit nerve-racking while it’s happening.

Sometimes India can catch you out.
The work day was done. I was back at the hotel and just needed to get to the airport. I didn't have any Rupees but I had been assured by one of the new cool tech CEOs of India's cyber hub that Uber works just fine here.
I switched on roaming data and opened the Uber app. A little bit of trial and error found where I was and where I needed to be and my car would be here in 7 minutes. I waited on the roadside outside the hotel where eight lanes of cars and three of motorbikes and tuktuks were wrestling for space on the two lane road. A Maruti Suzuki drew up - the make and model I was waiting for. The first six characters of the 10 digit number plate matched the one in the Uber app and I didn't have time to check any more as the hotel security guard threw my bag into the back seat. The small dark-haired, dark-skinned driver looked more or less like the blurry picture Uber had given me. So I got in the front seat and he took off. Slowly. 
The Uber app said "Congratulations, you're on your way"* and all seemed well until about half an hour later by which time we had moved almost half a mile in traffic now at least twelve lanes wide on a four lane road. Then he turned to me and said
"Hindi, Hindi, Hindi, Hindi, Uber shake head shake head".
This was a worry. Did I mention I had no Rupees? I did to him at that point, but his English was on a par with my Hindi and I didn't think it was worth trying Spanish or French. 
So on we went. At one stage the traffic swelled to about 15 lanes across at a point where two four-lane roads met. Cars were going sideways to eke out a couple of metres of forward movement. Then we got to the toll gate where a scruffy youth came to demand something in Hindi. The driver demanded as well and I pointed out, perhaps superfluously that I don't speak Hindi. Eventually the driver gave the youth money and he got back a slip of paper that he placed on the dashboard. Less than five minutes later we had advanced three metres and passed through the toll gate. Then there were twenty lanes of traffic on a six lane road so progress continued as before. 
Eventually the traffic thinned out a bit and we took less than ten minutes to cover the last mile which included several security gates with bored-looking soldiers controlling access to the airport precincts. That's when the fun really started.
Arriving at the airport terminal the driver jumped out and took my bag from the back seat. I had been telling him for some time, in English, by mime and through the medium of interpretive dance that I had no Rupees. I offered him US Dollars and/or Euros but he didn't seem very happy about that.
"Hindi hindi hindi hindi hindi"
he said, now really quite agitated. I said
"I can't give you what I don't have"
and shoved the greenbacks towards him again but his reply was predictable. I said again that I didn't have anything else and started to walk towards the door of the terminal. This really didn't amuse him and he engaged the services of another Hindi-speaking driver who was just standing around to berate me a bit more. At least that's what I assume he was doing. Did I mention that I don't understand Hindi?
I spotted an ATM. The answer to a prayer surely. Well it would have been if it had worked. 
Then the driver spotted an ATM inside the terminal. I said
"If I go in there I won't be able to come back out",
which is true but all he said was
"Hindi hindi hindi"
so I went inside. Sure enough the ATM he had seen didn't work either. At that point I seriously considered walking away. He couldn't follow me into the terminal and, not being an actual Uber driver, he had no record of my identity. But my conscience remained in control and I reminded myself that this was just a bloke trying to put food on his family's table. So I walked the length of the terminal to find an ATM that did actually work. I drew out a thousand Rupees, way over the odds for the taxi ride but I supposed he deserved a bit extra for the buggeration. Then I hiked back to the door where I had come in and persuaded the soldier on guard to let me lean across him to pass out the loot to the driver who had been waiting patiently for my return. On seeing the bank notes he gave a delighted grin and said
"Thank you sir!"
which may have been his only words of English apart from "airport". Still, that's four more than my knowledge of Hindi.

When I eventually arrived home I had an email from Uber to say that I had ridden 0.7 km at a cost of 16.8 Rupees on Friday evening. It appears that not only did I get into a car that was not my Uber, but also that someone else did get into mine and had a free ride at my expense. I can live with that.

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